In these Terms and Conditions:
1. When do we collect personal information?
We only collect personal information when it is reasonably necessary for our business activities.
The types of personal information we collect from you will depend on the circumstances in which the information is collected, and may include information such as:
(a) name and contact details (including your postal address, email address and phone numbers);
(b) payment information (to process customer orders);
(c) your personal financial information (for franchisee applications to help to assess your suitability to become a franchisee);
(d) demographic information (including your age, gender, State or Territory of residence and occupation);
(e) information used to verify your identity (including your date of birth and driver’s licence number);
(f) records of questions that you ask us;
(g) answers you provide to questions we ask; and
(h) other information about your dealings with us.
We do not generally require you to provide us with any sensitive information about yourself. You may notify us that you wish to deal with us by not identifying yourself or using a pseudonym. However, if we are not able to collect personal information about you we may not be able to provide you with the products, services, information or assistance you require.
Franchisees and potential franchisees
(a) considering your application to become a franchisee; and
(b) if you are a franchisee, to help you to manage your franchised business.
Supplier and other commercial businesses
(a) assessing entering into a commercial relationship with us (including the provision of credit);
(b) managing our commercial relationship; and
(c) providing goods or services to you or receiving goods or services from you.
We also sometimes use personal information for marketing purposes, as described in section 6 below.
4. Who else will have access to my personal information?
We may disclose and provide access to your personal information to third parties in connection with the purposes described in section 3 above. This may include disclosing your personal information to the following types of third parties:
(a) any third parties to whom you have directed us to disclose your personal information (e.g. referees);
(b) our related companies;
(c) our franchisees;
(d) our contractors (such as mailing houses, prize providers, marketing agencies, insurance providers, website and data hosting providers and other IT suppliers) and other persons who provide services to us;
(e) companies who may use your personal information in order to tailor electronic advertising to you (e.g. on a webpage) in relation to our products and services;
(f) our accountants, insurers, lawyers, auditors and other professional advisers;
(g) owners of trademarks who grant us a licence to use those trademarks;
(h) in the event that we or our assets are or may be acquired by a third party, that third party and their advisors;
(i) in certain circumstances, third parties that require the information for law enforcement or to prevent a serious threat to public safety; and
(j) otherwise as permitted or required by law.
5. Will my personal information leave Australia?
Some of the third parties to whom we disclose your personal information may be located outside of Australia. For example, we may disclose your personal information to overseas service providers that provide us with services including data storage, information and data aggregation and processing, remote access, back up and scanning, email filtering, and virus scanning. The countries in which these third parties are located will depend on the circumstances. However, in the course of our ordinary business operations some personal information that we hold is sent to facilities in Singapore and the USA for processing and storage.
6. Do we use personal information for direct marketing?
We may use and disclose your personal information for the purpose of direct marketing where you have consented to us doing so, or it is otherwise permitted by law. Direct marketing involves communicating directly with you for the purpose of promoting the sale of goods and services. Depending on the nature of our relationship with you, these may be our goods and services or the goods and services of carefully selected third parties. Direct marketing can be delivered by a range of methods including mail, telephone, email or SMS. You can unsubscribe from receiving direct marketing materials from us at any time by contacting us.
7. Storage and security of your personal information
We may store personal information on computer databases and/or in hard copy, and we employ reasonable commercial physical and electronic security measures to protect any records that we hold which contain your personal information.
We may also engage third party service providers to assist in storing and processing certain types of personal information for us. Some of these service providers may be located overseas, or use facilities located overseas to provide us with services.
We will take reasonable steps to keep any personal information that we hold about you secure from misuse, interference and loss, and from unauthorised access, modification or disclosure as required by the Act. However, except to the extent that liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.
8. Is the personal information you have about me complete and accurate?
9. Information for our website users
Our websites and social media pages (and other materials we provide to you) may contain links to third party websites. The operators of those websites may have privacy policies and practices which differ from our own. We are not responsible for the content of any external website or the privacy practices of any third party.
We may use this passively collected usage information for a variety of purposes, including customising and improving our websites and services. Certain aspects of our websites and services require this information to function and may not be available if this information is not collected.
10. How to contact us
You can contact us if:
(a) you want to access or correct any personal information that we hold about you;
(b) you want to unsubscribe from our mailing lists; or
(c) you think that we have breached the Australian Privacy Principles and want to make a complaint. We can be contacted about privacy issues by email sent to email@example.com. Alternatively, you can write to us at La Porchetta Support Office, 192 Mahoney’s Road, Thomastown Victoria 3074 or telephone us on 1300 Italian (1300 482 54 26). When contacting us, please provide as much detail as possible in relation to your query, issue or complaint.
Please note that:
(h) Your complaints are taken seriously and will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner and in accordance with the Act. We request that you cooperate with us during this process and provide us with relevant information we may require. If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.
(i) If you require access to the personal information that we hold about you, we may charge a fee for providing access to this information and we may refuse access where the Act allows us to do so.